Privacy Policy

We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have when you use our website and courses (“Services”).

Site: gentlecell.click
Effective date:

Summary

• We collect information you provide, usage data from your course activity, and limited technical data needed to run the Services.
• We use data to deliver courses, maintain security, improve features, and communicate service-related updates.
• We do not sell personal information.
• You can manage cookie preferences, access or delete your data (subject to legal requirements), and opt out of non-essential emails.

Information We Collect

1) Information you provide

• Account details: name, email address, password (stored in an encrypted/hashed form where applicable), and related profile information you choose to share.
• Support and communications: content you send us when you contact support, request help, or respond to surveys.
• Payments: if payments are offered, payment information is processed by payment providers; we typically receive limited billing metadata (such as transaction IDs and status), not full card details.

2) Course and usage data

• Course activity: progress, completion status, lesson interactions, assessments, practice logs, and preferences.
• Engagement signals: session timestamps, feature usage, and performance data to understand how the Services operate and where to improve.

3) Technical data

• Device and browser data: browser type/version, device type, operating system, language, and referral URLs.
• Network data: IP address and approximate location inferred from IP (city/region-level), primarily for security and localization.
• Logs: diagnostic logs and security events to prevent abuse and troubleshoot errors.

How We Use Information

• Provide the Services: create and manage accounts, deliver course content, remember preferences, and enable core functionality.
• Improve and develop: analyze performance, test fixes, and improve the learning experience and site reliability.
• Communications: send essential service messages (e.g., security notices, important changes, and account-related information) and respond to support requests.
• Security and fraud prevention: protect accounts, prevent unauthorized access, investigate suspicious activity, and comply with lawful requests.
• Legal compliance: satisfy legal obligations, enforce terms, and resolve disputes.

Legal Bases (where applicable)

If you are in a jurisdiction that requires a legal basis (e.g., EEA/UK), we generally process personal data based on:

• Contract: to provide the Services you request.
• Legitimate interests: to secure, maintain, and improve the Services, provided those interests are not overridden by your rights.
• Consent: for non-essential cookies/analytics and certain marketing communications (where required).
• Legal obligation: to comply with applicable laws and regulations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services.

Types of cookies

• Strictly necessary cookies: required for sign-in, security, load balancing, and basic site functionality.
• Preference cookies: remember settings like language and theme.
• Analytics cookies (optional): with your consent where required, we may use analytics to understand usage patterns and improve the experience.

Managing cookies

You can manage cookie preferences through our cookie banner (where available) and also via your browser settings. Disabling certain cookies may affect site functionality.

Data Sharing

We do not sell personal information. We may share data only in the following situations:

• Service providers: hosting, infrastructure, analytics (if enabled), customer support, and email delivery providers working under contractual confidentiality and security obligations.
• Legal and safety: to comply with law, court orders, subpoenas, or to protect the rights, property, and safety of users and the Services.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality and notice practices.

International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as contractual protections) to help ensure an adequate level of data protection.

Data Retention

We retain personal data only for as long as needed for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data, your account status, and legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Access and update: you can request access to or correction of your personal information.
• Deletion: you can request deletion of your account information, subject to legal requirements and legitimate business needs.
• Objection and restriction: in certain jurisdictions, you may object to processing or request restriction of processing.
• Portability: where applicable, you may request a copy of your data in a portable format.
• Cookie preferences: manage via the cookie banner and browser controls.
• Email preferences: opt out of non-essential emails using unsubscribe links (service/transactional notices may still be sent).

Children’s Privacy

The Services are not directed to children under 13 (or a higher age where required by local law), and we do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

Third-Party Links

The Services may include links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date. Material changes may be announced in-app or via email where appropriate.

Contact

Questions or requests related to privacy can be sent to: [email protected]. If you prefer phone, call +1 (415) 730-2846.

When contacting us, please include enough information for us to verify your request (and protect your data). We may ask for additional verification before fulfilling certain requests.